This Return and Refund Policy applies only to B2C retail purchases made through our approved online sales channels, where applicable.
Our official website is mainly used for product information and business inquiries. We do not process direct online checkout through this website. However, this policy is provided for customers who purchase our products through approved B2C online channels linked to our product listings.
Return Period
We accept returns within 14 days after delivery, for any reason, for eligible B2C retail purchases.
Please note that we do not sell to or ship to individual from the European Union.
Return Conditions
Returned items must be:
- Unused, uninstalled, and in resalable condition.
- Returned with the original packaging, labels, and accessories.
- Free from damage, grease, marks, or signs of installation.
- Returned complete with all included parts and components.
Items that have been installed, used, modified, damaged, or returned incomplete may not be eligible for a refund.
How to Start a Return
To request a return, please contact us first with your order number, purchase channel, reason for return, and clear photos of the item and packaging.Once your return request is reviewed and approved, we will provide return instructions and the applicable return address.
Please do not send items back without prior approval. Unauthorized returns may not be accepted.
Return Shipping Cost
Unless the item is defective or we sent the wrong item, the buyer is responsible for return shipping costs.
For defective or incorrect items, please contact us first with clear photos, order details, and a description of the issue so we can review the case.
We recommend using a traceable shipping service. We are not responsible for returned items lost or damaged during return shipping.
Restocking Fee
We do not charge a restocking fee for eligible returns.
No Exchanges
We do not offer exchanges.
If you need a different item, side, model, or specification, please return the original item first and place a new order separately.
Refunds
Once we receive and inspect the returned item, we will process the refund to the original payment method, where applicable.
Refunds are normally processed within 5–10 business days after the returned item has been received and inspected.
Original shipping fees, import duties, taxes, customs fees, and any other charges paid to third parties are not refundable unless required by law.
B2B and Wholesale Exclusions
This Return and Refund Policy does not apply to:
- Business-to-business purchases
- Wholesale orders
- Bulk quantity purchases
- Distributor, dealer, importer, or reseller orders
- Custom-made, private-label, or special-order products
- Orders governed by quotation, proforma invoice, purchase order, commercial invoice, or separate sales agreement
For B2B, wholesale, distributor, dealer, importer, reseller, or bulk orders, return, refund, warranty, claim, and replacement terms shall be handled according to the agreed commercial terms, quotation, invoice, purchase order, commercial invoice, or separate written agreement between both parties.
Important Notice
Please make sure the part is correct before installation. Vehicle compatibility information is provided as a guide only. Buyers are responsible for confirming fitment before purchase.